April news from Minuteman Press Kempton Park

May 7, 2013 · Print This Article

“How you define ‘customer service’, is not important, because customer service is what the customer says it is. So make sure you give the customer the service they expect.  Customer service is firstly and most importantly the management of promises.”                  Anonymous

 

Dear Customer

We are making a big effort to satisfy our customers and would like to hear what you have to say.  That is why we are implementing new ways to satisfy you, but we need your help to update our data base.  It will only take about 2 minutes of your time.  Please go to http://bit.ly/mmpcustomer  and complete a few questions.  This way you can ensure you get the service you deserve.

Customer service is very important to us and that is why Anneli and Frances attended Customer Service Training at Seesa on 19 April 2013.  Read more about what they have learned about Customer Service by reading our latest blog.

Minuteman Press Kempton Park

Anneli and Frances are now settled in and are working well with the rest of the Minuteman team.  This winning team is ready to assist you with all your printing, advertising and marketing requests.

Thank you for making a difference

I would like to thank every one of our customers who made a contribution towards MES.  If you did not add R10.00 to your invoice you are still welcome to make an online donation at http://www.mes.org.za/make-donation.

Emergency Planning

On 18 April I attended the Kempton Park Business Chamber Meeting and had the privilege to meet Roggers Mamaila.  He spoke to us about the importance of Emergency Planning.  Most of us do not even have an emergency plan for our business.

A fire can destroy your home or business in a moment.  Ask yourself:  “How will I go back into business if I lose everything today?”

That is why I would like to share some of the important points he addressed with you.

  • Bad housekeeping is one of the most common reasons for a fire to start.
  • Have a one page emergency plan which is executable.
  • It is your responsibility to keep your side prepared and ready for emergencies.
  • Do you know what is going on next door?
  • It is worthwhile to get a smoke detector.

Have a look around… What can go wrong?

Roggers agreed to share this utmost important information with people who wants to be prepared for an emergency.  I will set up a meeting, if there are 15 or more people interested.  Please reply to this e-mail with your name and contact number.

Current Specials

We are still selling business cards for next to nothing and this month we are going bigger!

Minuteman Press Kempton park specials

If you order 5 posters we will give you an extra one for free.  Visit our website for T&C’s.

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